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Section I: Contracting authority
Office for Harmonization in the Internal Market (OHIM)
Avenida de Europa, 4
For the attention of: Jerome Beaumard
03008 Alicante (Alicante)
Fax: +34 965138500
General address of the contracting authority: https://oami.europa.eu/ohimportal/en/public-procurement
Further information can be obtained from: The above mentioned contact point(s)
Specifications and additional documents (including documents for competitive dialogue and a dynamic purchasing system) can be obtained from: The above mentioned contact point(s)
Tenders or requests to participate must be sent to: The above mentioned contact point(s)
European institution/agency or international organisation
General public services
The contracting authority is purchasing on behalf of other contracting authorities: no
Section II: Object of the contract
Management of OHIM first line activities.
Service category No 27: Other services
NUTS code ES521
The notice involves the establishment of a framework agreement
Duration of the framework agreement
Duration in years: 4
Estimated total value of purchases for the entire duration of the framework agreement
Estimated value excluding VAT: 1 800 000 EUR
Provision of services related to the OHIM first line activities, administration of CRM database and marketing campaigns.
79510000, 79511000, 79570000
The contract is covered by the Government Procurement Agreement (GPA): no
This contract is divided into lots: no
Variants will be accepted: no
II.2)Quantity or scope of the contract
Estimated value excluding VAT: 1 800 000 EUR
This contract is subject to renewal: no
Duration in months: 48 (from the award of the contract)
Section III: Legal, economic, financial and technical information
III.1)Conditions relating to the contract
III.1.1)Deposits and guarantees required:
III.1.2)Main financing conditions and payment arrangements and/or reference to the relevant provisions governing them:
III.1.3)Legal form to be taken by the group of economic operators to whom the contract is to be awarded:
The performance of the contract is subject to particular conditions: no
III.2)Conditions for participation
Information and formalities necessary for evaluating if the requirements are met: Tenderers shall be excluded from this invitation to tender where:
a) they are bankrupt or being wound up, are having their affairs administered by the courts, have entered into an arrangement with creditors, have suspended business activities, are the subject of proceedings concerning those matters, or are in any analogous situation arising from a similar procedure provided for in national legislation or regulations;
b) they or persons having powers of representation, decision-making or control over them have been convicted of an offence concerning their professional conduct by a judgment of a competent authority of a Member State which has the force of ‘res judicata';
c) they have been guilty of grave professional misconduct proven by any means which the contracting authorities can justify including by decisions of the European Investment Bank and international organisations;
d) they are not in compliance with their obligations relating to the payment of social security contributions or the payment of taxes in accordance with the legal provisions of the country in which they are established or with those of the country of the contracting authority or those of the country where the contract is to be performed;
e) they or persons having powers of representation, decision-making or control over them have been the subject of a judgment which has the force of ‘res judicata’ for fraud, corruption, involvement in a criminal organisation, money laundering or any other illegal activity, where such illegal activity is detrimental to the Union’s financial interests;
f) they are currently subject to an administrative penalty referred to in Article 109(1) of Regulation (EU, Euratom) No 966/2012 of the European Parliament and of the Council of 25.10.2012 on the financial rules applicable to the general budget of the Union;
g) they are subject to a conflict of interests;
h) they are guilty of misrepresenting the information required by the contracting authority as a condition of participation in the procurement procedure or fail to supply that information.
Information and formalities necessary for evaluating if the requirements are met: — evidence of relevant professional risk indemnity insurance for a minimum coverage of 100 000 EUR,
— certified financial statements and audit reports for the last 3 financial years for which accounts have been closed, or equivalent documentation (e.g. where company law in the country in which the tenderer is established does not require publication of balance sheet),
— a statement of overall turnover during the last 3 financial years. A minimum cumulative company turnover of 1 500 000 EUR during the last 3 years for which accounts have been closed is required,
— if the tenderer relies on the capacities of other entities, a written undertaking is requested on the part of those entities confirming that they will place the resources necessary for performance of the framework contract.
Information and formalities necessary for evaluating if the requirements are met:
— presentation of the company (history, activities, etc.),
— the educational and professional qualifications of the service provider or contractor and/or those of the company’s managerial staff,
— list of relevant projects carried out in the last 3 years, with the sums, dates and places. The list of the most important projects shall be accompanied by certificates of satisfactory execution, specifying whether they have been carried out in a professional manner and have been fully completed. Proof of experience with call centre technology tools and CRM databases, providing at least 1 relevant contract,
— presentation of the proposed team foreseen, with detailed profile of each team member, including provision of curricula vitae,
— presentation of the profiles with the European curriculum vitae is preferred. 2 different CVs must be presented covering each one of the requested profiles (2 CVs per profile requested). CVs which do not satisfy the essential requirements set out in the technical specifications shall be eliminated,
— recent proof of inclusion in a professional register,
— declaration certifying that, if awarded the framework contract, and if the services will be performed on Spanish territory, the tenderer undertakes to comply with Spanish legislation on health and safety at work.
III.2.4)Information about reserved contracts
III.3)Conditions specific to services contracts
Execution of the service is reserved to a particular profession: no
Legal persons should indicate the names and professional qualifications of the staff responsible for the execution of the service: no
Section IV: Procedure
IV.1)Type of procedure
IV.1.2)Limitations on the number of operators who will be invited to tender or to participate
IV.1.3)Reduction of the number of operators during the negotiation or dialogue
The most economically advantageous tender in terms of the criteria stated in the specifications, in the invitation to tender or to negotiate or in the descriptive document
An electronic auction will be used: no
Time limit for receipt of requests for documents or for accessing documents: 1.4.2014
Payable documents: no
IV.3.5)Date of dispatch of invitations to tender or to participate to selected candidates
Any EU official language
Duration in months: 9 (from the date stated for receipt of tender)
Avenida de Europa, 4, 03008 Alicante (Alicante), SPAIN.
Persons authorised to be present at the opening of tenders: yes
Additional information about authorised persons and opening procedure: Each tenderer may send up to 2 representatives. The Office should be informed by fax on +34 965138500 or by e-mail to email@example.com of the names and identity document numbers of the visitors before 8.4.2014.
The sole purpose of the opening session is to check compliance with the formal requirements for the submission of tenders referred to in point 5 of the tender specifications. The framework contracts will not be awarded during this opening session.
No information on the content of the tenders will be divulged at this meeting.
Section VI: Complementary information
This is a recurrent procurement: no
The contract is related to a project and/or programme financed by European Union funds: no
VI.4)Procedures for appeal
rue de la Loi 200
Telephone: +32 22991111
Precise information on deadline(s) for lodging appeals: In accordance with Article 122 of Council Regulation (EC) No 207/2009 of 24.3.2009 (ex Article 118 of Council Regulation (EC) No 40/94 of 20.12.1993) on the Community trade mark: ‘Referral shall be made to the Commission within 1 month of the day on which the party concerned first became aware of the act in question’.
VI.4.3)Service from which information about the lodging of appeals may be obtained